Exchanges & Returns

RETURN POLICY

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Please file all returns & exchanges here.

No on sale items or subscription items may be returned.

Our policy lasts 30 days. If 31 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your credit card company/bank account again. Then contact your credit card company/bank account, it may take some time before your refund is officially posted. This can take up to 10 business days.

If you’ve done all of this and you still have not received your refund after 10 business days, please contact us at thecrossaffiar@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We replace items if they are defective or damaged. If you need to exchange it for the same item, please file a return here.

Shipping
Shipping costs are non-refundable from the original order. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.